Ordering

What happens between paying and the parcel arriving

Order processing times

Once your payment has cleared, orders are usually packed within 24 to 48 hours. That handling time is separate from the delivery time, so allow about a week in total.

Delivery

Delivery across the United Kingdom takes 5 to 7 days after the handling time above. It is free on orders of £100 or more, and otherwise a flat £25 charged once per order rather than per item. The exact figure is shown in your basket before you pay.

The full detail is on the shipping and delivery page.

Tracking

You will get an email with a tracking number once your order is sent. For logistical reasons items in the same order may be sent in separate packages, so a partial delivery is not a missing one. You can also check progress on the Track My Order page.

Paying

Credit and debit cards through Stripe, or PayPal. Those are the two routes the checkout offers. Your card details are entered on the payment provider's own page and never touch this site.

When you can contact us

You can email us at any hour, seven days a week, at theteam@customersupport.care. A person replies, usually within one working day.

Changing or cancelling an order

Any order can be cancelled free of charge before it is dispatched. Most are packed within 24 to 48 hours, so tell us as soon as you can and we will tell you where yours has got to. After dispatch, the refunds and returns page sets out your 14 day right to cancel, which this store extends to 15 days.